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CUSTOMER SERVICE

 

For All Customer Service inquiries please contact us:

 

info@newsensor.com

 

1-800-633-5477 (US and Canada only)  or  +1-718-937-8300

 

fax: +1-718-937-9111

 

Customer Service Hours are Mon-Fri, 9am-5pm EST, or leave a message at any time.

 

 

 


NEW SENSOR CORP. RETURN POLICY

 

 

Vacuum tubes, parts, and speakers are subject to a limited warranty against defective materials and workmanship for a period of 90 days from date of purchase from New Sensor Corp. 

 

Electro-Harmonix effects, pro-audio products, and microphones are subject to a limited warranty against defective materials and workmanship for a period of one year from date of purchase from an authorized Electro-Harmonix dealer. 

 

Dunlop and MXR products are subject to warranty as stated by Dunlop Manufacturing Inc.  New Sensor Corp. does not accept Dunlop and MXR product returns.  All Dunlop and MXR warranty issues must be directed to Dunlop Manufacturing Inc. 

 

Eminence speaker returns will not be accepted by New Sensor Corp. after a period of 90 days.  Any Eminence warranty issues in excess of 90 days must directed to Eminence.

 

All items received from New Sensor Corp. should be inspected immediately upon receipt.  Warranty periods are not negotiable.  If you receive a shipment and discover damage to it, notify the carrier immediately and make a claim.  Do not return merchandise to us until notified to do so by the carrier.  Retain all packaging materials including Styrofoam peanuts, inner and outer cartons, labeling, etc. for inspection by the carrier.  Without this your claim may be denied.  With shipments properly packaged (as all our shipments are), the ultimate responsibility for delivery in good condition rests with the carrier.

 

No warranties will apply to any items that have been damaged by improper use or have been altered in any way after delivery by New Sensor Corp.  Returned vacuum tubes are subject to our failure analysis to determine the cause of failure.  Tubes which show evidence of excessive dissipation, low emission, wear, or other damage indicating improper operation or use will not be accepted for warranty or exchange.

 

All returns require a return authorization issued by New Sensor Customer Service .  Items without a return authorization will not be accepted for return.  All products are not sold for evaluation.  Items returned that are not defective are subject to a 25% restocking fee.  Shipping charges are not refundable. 

 

End use consumers must return defective tubes, parts, and speakers to the dealer from which they were purchased.  The dealer will make arrangements with New Sensor Corp. for replacement of defective items. 

 

A photocopy of the sales receipt clearly showing the purchase date must be provided with Electro-Harmonix effects, pro-audio products, and microphones that are being returned for warranty service.

 

For warranty service of Electro-Harmonix effects in Belgium, France, Luxembourg, the Netherlands, Spain and the UK contact:

John Williams / Electro-Harmonix
13 Cwmdonkin Terrace
Swansea SA2 0RQ
United Kingdom

Tel : +44 179 247 3258
Cell: +44 752 888 6326
Email: electroharmonixuk@virginmedia.com 

 

For service of Electro-Harmonix effects and pro-audio products in the rest of Europe contact

MUSIK ELEKTRONIK-EH REPAIR CENTER                          

STRESEMANNPLATZ 4                                                             

D-90489 NÜRNBERG, GERMANY

 

Telephone: +49 911 559152

email: info@musikhof.de

 

New Sensor Corp. reserves the right to change product specifications and pricing as deemed necessary.

 

Please refer to the following price lists regarding warranty and out of warranty  return costs. Also, please make sure your return corresponds to your location area.

 

United States: New under warranty pedal cost to ship back

All standard pedals

$12.00 shipping and handling

NY-2A

$38.00

BiFilter

$16.50

Outside of warranty period

$25.00

Tube pedals

$30.00

HOG and 2880

$35.00

Flanger Hoax

$30.00

NY-2A

$60.00

 

Canada New under warranty pedal cost to ship back

All standard pedals

$15.00

Outside of warranty period

$25.00

Bifilter

$30.00

NY-2A

$60.00

Tube Pedals

$30.00

HOG and 2880

$35.00

 

Europe and outside countries: New under warranty pedal cost to ship back

All standard pedals

$25.00 shipping and handling

NY-2A

$60.00

Tube Pedals

Outside of warranty period Standard pedals

$30.00

HOG and 2880

$35.00

BiFilter

$40.00

Flanger Hoax

$30.00

NY-2A

$90.00


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DEALER MAP POLICY


Our Minimum Advertised Price policy helps ensure EHX authorized retailers earn reasonable profits while maintaining the brand integrity that makes Electro-Harmonix a market leader.

Up until now we have been tolerant of dealers bundling our products as part of a package that includes third party accessories and add-ons. However, after responding to complaints and surveying many dealers, we've found that some resellers are using this to violate the letter or spirit of our MAP Policy. Therefore, effective immediately, we will consider this a violation of EHX MAP Policy.

All EHX price lists include Minimum Advertised Price guidelines for every pedal we make. Price lists are always available through your Electro-Harmonix sales representative. Please be sure that all of your print and on-line advertising adheres to these guidelines. In addition, we'd like to reiterate several other important provisions of our MAP Policy.

  1. Online auctions of new Electro-Harmonix products are not permitted.
  2. A dealer advertising a used pedal priced below MAP must have the word USED boldly displayed in the product description.
  3. Only the "Buy It Now" option may be used when selling on websites such as eBay. "Best offer" or "Make an Offer" are not permitted.
  4. Only one third party web name may be used and the reseller is responsible for informing Electro-Harmonix immediately if they change their name from the one they opened their EHX account with.
  5. Advertising additional "Savings in Cart" and "Add to Cart" prices that are below MAP is prohibited.

We vigorously monitor and enforce violations of our MAP Policy and encourage you to report to your sales representative any abuses of this policy.